Hypno Expo Virtual Conference F.A.Q.s

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Will it work on any computer?
Yes

Will it work on all browsers?
Yes, though old versions of chrome might be a little bit buggy. It’s always a good idea to keep your browser up-to-date.

Do I need a high speed internet connection to watch?
Yes.

Can I watch on my smart phone?
It is best to watch on a computer. Because Flash does not work on all phones - even if you have data, we recommend using a computer.

Will it work on an ipad?
Yes

Do I need to download or install any software to watch the stream?
Desktops will receive a Flash version, phone or mobile devices will receive an HTML version of the player.  98% of computers already have Flash installed. If you use the Chrome browser, it already comes with the latest version of Flash built in, so you are ready to go. Here is the link for the 2% of computers that don't already have it installed (it’s free- however beware! be sure to uncheck any boxes that authorizes installation of software you may not want) http://get.adobe.com/flashplayer/ 
If you are using Firefox and sometimes it works, sometimes it does not- then you need to update Flash. You can find help at https://support.mozilla.org/t5/Manage-preferences-and-add-ons/Flash-Plugin-Keep-it-up-to-date-and-troubleshoot-problems/ta-p/4221#w_testing-flash" 
If you have an Android mobile device and would like to use a browser other than Chrome, the Dolphin browser has Flash built in and is ready to go. 

What do I get with the Virtual Conference?
You get to watch the LIVE stream of all the lectures as they are happening in real time, plus access to all available lecture handouts.  You also receive copies of all the MP3’s (audio) files.

What do I actually get to see when I sign up for Virtual Conference? 
The live stream includes all lectures being held in Tides A, Tides B, and Tides C conference rooms on Friday, Saturday and Sunday.

How will I know when the stream is live?
The cameras are activated approximately 15 minutes before the first lecture begins. They will be turned off at lunch, and turned back on again 15 minutes prior to the start of the afternoon session – and then turned off at the end of the day. Cameras will be on and running in between each lecture session so people can observe just as if they are attending live.

I’m in a different time zone. When do I watch?
Streaming times are based on Eastern Standard Time.

Can I view the streaming at a later time?  
No. This is a LIVE stream and broadcasts ‘as it is happening’ in Eastern Daylight Time.

I see on the schedule that there are three lectures being presented at the same time.  How do I pick which one to watch?
You will have a button to choose between Tides A, Tides B, or Tides C at anytime during the broadcast.

Are any of the full day classes or workshops going to be streamed?
Only the lectures are available for the Live Stream.

How do I watch the Virtual Conference?
A few days prior to the LIVE Stream, you will be sent an email with detailed instructions - including a link and login to access the LIVE Stream.

When do I receive my MP3s?
It takes approximately 30 days for the recording company to get the MP3s back to us.  We will send them to you digitally as soon as they are available, to download and save to your computer.

How do I ensure a god stream experience?
We recommend closing all other applications and windows while viewing the stream.

The stream keeps stopping or buffering. What should I do?
We recommend clearing your browser’s cache prior to the start of the stream. Here is a good explanation for both PCs and Macs. http://www.wikihow.com/Clear-Your-Browser's-Cache

I was watching the stream without trouble and it suddenly stopped. What should I do?
Wait for a few moments, it may clear by itself. If it does not, or continues to stall, please try clearing your cache as described http://www.wikihow.com/Clear-Your-Browser's-Cache

If I have trouble with accessing the LIVE Stream, how do I get help?
The LIVE Stream starts on Friday. We have office staff available to assist you (570-869-1021) from 9 AM – 5 PM EDT.  On Saturday and Sunday, you will need to use the email and/or  phone number found on the streaming site login page.


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